Author Archives: Paige Franzluebbers

Insurance Coordinator

The Des Moines Pastoral Counseling Center is seeking an Insurance Coordinator to be responsible for processing insurance claims and related accounts receivable activities. The qualified candidate must be experienced in medical/mental health billing, have extensive knowledge of insurance company practices and coding rules, be dependable, self-motivated and detail orientated. The primary duties of this position are to resolve denials, work rejections, and obtain benefits. There will be other duties assigned as needed. Only applicants with insurance experience will be contacted. Please send a cover letter along with your resume.

Responsibilities

  • Verify client’s insurance coverage and obtain appropriate benefits for services.
  • Work closely with third party payers to resolve denials, rejections and keep outstanding claims to a minimum.
  • Process insurance claims.
  • Assist clients with any billing/ insurance questions or accounts receivable balances.
  • Daily posting of client/ insurance payments.
  • Various other duties as needed.

Requirements

  • High school education, with some college preferred.
  • 2+ years of experience with medical insurance billing, ICD-10, CPT coding.
  • Advanced computer skills. Knowledge of Microsoft office.

Benefits: Competitive hourly wage at $15.00-$17.00 per hour, individual health insurance, and paid holiday, vacation, and sick leave. Collegial working environment. Training provided. Job Type: Full-time

Please send a letter of interest and resume to: Penny Heiss, Office Manager, Des Moines Pastoral Counseling Center, 8553 Urbandale Ave., Urbandale, IA 50322, or email pheiss@dmpcc.org.

For more information about the Center, click here.

Des Moines Pastoral Counseling Center is a nonprofit, nonsectarian organization offering a broad range of mental health services, serving more than 4,000 individuals annually including 700 children. Although best known for its 48 years of quality, professional mental health therapy, the Center provides multi-faceted services, programs and classes through 30 multi-disciplinary clinicians. Due to the COVID-19 pandemic, the Center has implemented a robust telehealth service delivery system. Key services include:

  • Counseling, including specialized services for children and adolescents
  • Psychological testing and assessment
  • Psychiatric consultation and care (medication management)
  • Spiritual Direction
  • Training for clinical professionals
  • Leadership and spiritual life programming
  • Career Counseling

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

5/5/21 Mental Health Awareness Month

Mental Health Awareness Month

James E. Hayes, D. Min., M. Div., Executive Director, Des Moines Pastoral Counseling Center

I want to take advantage of the calendar to remind us all that May is National Mental Health Awareness month. If you’re not aware of NAMI (National Alliance on Mental Illness), I encourage you to subscribe to their newsletter. NAMI Iowa does a great job of keeping us all up to date on mental health issues. Here are some suggestions they make to keep mental health front of mind during May:

https://nami.org/Get-Involved/Awareness-Events/Mental-Health-Awareness-Month 

While mental health is important every day, take some time to reflect and grow this Mental Health Month. In May, we encourage you to push yourself. Learn something new about mental health. Share your experiences with loved ones. Take the leap into getting help. Support someone you know is in need.

The Center’s 23rd annual Women Helping Women event is an opportunity to recognize the special month while also making it possible for those who are underinsured to have access to mental health services. The Center is pleased to honor and celebrate Angela Connolly who has done so much for our community and mental health awareness — and feature keynote speaker Tiffany Johnson who calls our community to greater understanding through theater. Please join us! 

Other suggestions include:

MAY 20 | Wear Green for Mental Health: Dust off your St. Patrick’s Day green as we join our friends at Make It OK Iowa in wearing green. Green is the official color for mental-health awareness, so don’t forget to go green May 20th!

Share your favorite photos on social media using the hashtags #MakeItOk and #Iamstigmafree 

I appreciate all the suggestions offered by NAMI and others to help us work together on our mental wellness. I wonder what other opportunities we might find in order to spark conversations around mental health. I find that when I meet people and they ask what I do, it almost always leads to conversations about mental health. Surprise, huh?  That says to me that all of us have work to do when it comes to our mental wellness—our own, that of our families, and even of strangers who might be looking for an opening in conversation to talk.

I’d like to challenge all of us to consider how we might bring up the subject in the coming weeks. Here’s an option to consider: When in a regular conversation with someone, mention that you just read something about it being mental health awareness month. You could even tell them you read this blog! Then you could float an inviting question to see if it goes anywhere. Example, “It seems to me that stigma seems to be improving and more people are willing to talk about their mental health or that seeing a counselor seems as normal as going to your doctor. Does it seem that way to you?”

Awareness is an important step when it comes to seeking help. I hope you’ll join us in this effort to increase awareness of the Center in the month of May and beyond. We are here to walk with people on the path to hope and healing. Thanks for all you do to make this mission possible.

To read more of Jim’s blogs, click HERE

3/15/2021 Women’s History Month and the Center

Women’s History Month and the Center

James E. Hayes, D. Min., M. Div., Executive Director, Des Moines Pastoral Counseling Center

Women’s History Month is a celebration of women’s contributions to history, culture and society and has been observed annually in the month of March in the United States since 1987. The United Nations has sponsored International Women’s Day on March 8 since 1975. When adopting its resolution on the observance of International Women’s Day, the United Nations General Assembly cited the following reasons: “To recognize the fact that securing peace and social progress and the full enjoyment of human rights and fundamental freedoms require the active participation, equality and development of women; and to acknowledge the contribution of women to the strengthening of international peace and security.”

If it is a celebration of women’s contributions to culture, history and society in general, it provides us a wonderful opportunity to reflect on the particular contributions women have made at the Center. In recent meetings, I’ve invited people to narrate how women have made a difference in our work and mission. It’s been inspiring. I won’t list all the names at this point, because I’m sure I’d leave some out. Believe me, the list is long and the stories are moving. The Center would literally not exist were it not for these change agents.

For this blog I want to focus not on individual names, but on a project directed to the needs of women and the administration of a collaboration that has been led almost exclusively by women. It involves our partnership with:

L.U.N.A

Latinas Unidas Por Un Nuevo Amanecer

(Latinas United for a New Dawn)

L.U.N.A. Iowa was created in 1999 by a group of survivors who noticed the lack of resources available to the LatinX community in Iowa. Since then L.U.N.A. Iowa has evolved into a state-wide organization with offices in Des Moines and Marshalltown, helping our survivors build a future free of violence. Their mission is to empower, educate, and advocate for survivors of domestic violence and sexual abuse in our community. They do this in the hopes that we can build a future free of violence. Domestic violence, sexual assault, and human trafficking is a serious problem in our community that impacts everyone. We must work together in order to educate and protect our families.

We have partnered with L.U.N.A. to provide counseling services, often in Spanish, to the women and families who have suffered through the trauma of domestic violence. I have heard some of the cases during our consultation time and found myself overwhelmed by the stories as they feel so tragic. And yet, our counselors, especially Alicia Krpan who was instrumental in getting this partnership started, help the clients to find their way back to hope by having the courage to engage in the healing process.

Our partnership with L.U.N.A. includes sharing the financial burden of providing counseling services regardless of people’s ability to pay. L.U.N.A. receives grants for the services and we have connected with them as a subgrantee. Each time the grant funds run out, we cover the costs through our Client Assistance Fund. Those funds are made possible mostly because of the generosity of our donors. Thank you!

Melissa Cano-Zelaya, the Executive Director of L.U.N.A., is an incredible and committed leader in the community. Her leadership in this partnership has made a big difference in the lives of so many who are in desperate need of healing. I asked her if she could offer me a quote for this blog, knowing I was highlighting our partnership:

The current global pandemic has really emphasized the crucial need for mental health services, especially for the most vulnerable populations.  We are very excited to partner once again with DMPCC to offer quality therapeutic services to our clients who are dealing with so much trauma and instability during this unprecedented time.

Most of the stories involved in this project are known only to those involved in the healing process behind closed doors in confidential settings. Though the rest of us may never know the details, I can assure you that contributions made to the Center are making a big difference in this effort. It is a wonderful example of women working together to combine resources and talents in order to confront an issue that overwhelms everyone at first glance. The ability of all the women involved to lean into the healing process is literally saving lives.

And this is only one story of how women have made a difference in the 49 years and counting of the Center’s history. There are many more.

I am grateful for these stories not only in the month of March, but every day. Thanks to all of you for your courage and support. You’re saving lives.

To read more of Jim’s blogs, click HERE

Receptionist

Join our team: Receptionist

The Des Moines Pastoral Counseling Center is seeking a receptionist to join our team. The
ideal candidate is reliable, well organized, able to multi-task and pay close attention to
detail in a fast paced position. Responsibilities include handling front office reception and
administrative duties including, but not limited to, greeting guests, checking clients in and
out, answering telephones, scheduling appointments, data entry and sorting mail.
Experience and educational requirements: The ideal candidate will have a high school
education, two or more years of office experience, advanced telephone and computer skills
including email, internet and MS Office. Preference given to applicants with scheduling and
front desk experience, such as in a medical office. Knowledge of insurance company
practices such as deductible, co-ins, authorizations is a plus.
Benefits: Competitive hourly wage, individual health insurance, and paid holiday, vacation,
and sick leave. Collegial working environment. Training provided.
*
Des Moines Pastoral Counseling Center is a nonprofit, nonsectarian organization offering a
broad range of mental health services, serving 2,450 individuals annually including 700
children. Although best known for its 43 years of quality, professional mental health
therapy, the Center provides multi-faceted services, programs and classes:

  • Counseling, including specialized services for children and adolescents
  • Psychological testing and assessments
  • Psychiatric consultation and care
  • Training for clinical professionals
  • Leadership and spiritual life programming
  • Conflict transformation and strategic planning services for congregations, nonprofits
    and businesses

Please send a letter of interest and resume to:
Penny Heiss, Office Manager, Des Moines Pastoral Counseling Center, 8553 Urbandale Ave.,
Urbandale, IA 50322, or email pheiss@dmpcc.org
For more information about the Center, visit our website www.dmpcc.org.